What if something goes wrong?
At Young’s of Brecon we are passionate about providing excellent service, and if something does go wrong we will rectify the issue promptly.
Our commitment to you:
• We will respond to all the concerns you raise with us
• We will clearly explain what actions we will take in response
• We will deal with any issues as quickly as possible, usually within 2-3 days
If something's not quite as you expected, normally the best way to deal with this is by speaking to our shop staff. We are here to help and will do everything we can to find a solution to any concerns you may have. If you wish to make a complaint please find details of how you can do this below.
By Post
You can write to us at:
Young's of Brecon
The Old Post Office
Saint Mary's Street
Brecon, Powys.
LD3 7AA
By Telephone
You can call us on:
01874 623700
By Email
You can email us at:
Which Trusted Trader Complaints Policy
The business always endeavours to provide the best service. However, on rare occasions, there may be times when a customer may not be completely satisfied. To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us.
If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days. The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.
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